Governance & Compliance

Consumer Standards

You can find a link to our consumer standards here:

Complaints Policy

You can find our complaints policy here:

Complaints Self-Assessments

2024/2025

Self-assessment form 2024/2025 MRC Response 2024/2025 Annual Complaints Report 2024/2025

2023/2024

Self-assessment form 2023/2024 MRC Response 2023/2024 Annual Complaints Report 2023/2024

Couldn’t find what you were looking for? Write to us at

customercare@deriverp.co.uk